[Close] 

Call Center Position Available

GET TO KNOW ALORICA

At Alorica, we only do one thing ? make lives better, one interaction at a time. We?re a global leader in customer service and experience, serving the world?s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

?

JOB SUMMARY

Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.

You?re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.

?

Ready to start? Chat with us to begin the process now:? (https://olivia.recruiting.ai/co/Alorica)?

?

KEY JOB RESPONSIBILITIES


  • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns

  • Maintains and updates customer information as necessary

  • Calmly attempts to resolve and de-escalate any issues

  • Escalates calls to supervisor when necessary and appropriate

  • Tracks call-related information for auditing and reporting purposes



?

WHAT'S IN IT FOR YOU?


  • Paid training

  • Medical,?dental?and vision?benefits

  • Paid time off

  • Retirement planning options (401(k))

  • Employee Referral Program-unlimited additional income!

  • Pay for performance and attendance

  • Opportunities for career growth and development-more than 80% of our leadership team start as an agent!

  • Team lunches and fun onsite activities

  • Employee discounts through client programs


?

?

?

JOB REQUIREMENTS

Minimum Education and Experience:


  • High School Diploma or GED required

  • Customer service experience a plus

  • Phone-related customer service a major plus

  • Familiarity with general computer applications?


WORKING CONDITIONS
Work Environment



  • A climate controlled, contact center environment ? filled with amazing people, incredible career opportunities and the occasional dance-off

  • Constant usage of phone and computer systems


.


?

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

?

TAKE THE NEXT STEP

Let?s make lives better. Let?s defy the status quo. And let?s go beyond thinking outside the box ? and decide to obliterate the box instead.

?

You ready? Let?s do this.


?



About Alorica:


?


Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.






Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Call Center Position Available
Moline, IL Alorica
Call Center Position Available
Rock Island, IL Alorica
Call Center Position Available
Silvis, IL Alorica
Call Center Position Available
Taylor Ridge, IL Alorica
Call Center Position Available
Sherrard, IL Alorica